Shipping Within Australia

At My Quenchly, we work hard to get your order packed and on its way as quickly as possible.

Processing Time

Orders are typically packed and dispatched within 1–2 business days.

Standard Shipping

• Flat rate shipping: $7.95 AUD
• FREE standard shipping on orders over $35 AUD
• Estimated delivery time: 3–5 business days after dispatch

Please note that delivery times are estimates only and may vary during peak periods, public holidays, or due to carrier delays.

Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel's journey.

Delivery Areas

We currently ship Australia-wide.

Returns & Refunds Policy

We want you to love your Quenchly accessories.

Change of Mind

Due to the nature of our products, we do not accept returns for change of mind.

Please choose carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item received

Once reviewed, we may offer:

• A replacement item
• Store credit
• A refund where applicable

Lost Parcels

If your parcel appears lost in transit, please contact us and we'll work with the shipping carrier to investigate.

We're always happy to help.